Shipping

How much will delivery cost?

 We use APC Overnight (Next Day Delivery for the UK mainland ), DHL,DPD, PARCELFORCE etc. as our service providers.

I have not received my order, what should I do?

There are several reasons why an item you ordered may not have been received:

1. Missing or delayed order 

For orders without tracking numbers, delivery usually takes 3–5 working days (from date of posting), but we need to wait 21 days before being able to investigate this matter further. If you believe your item has been lost, and 21 days have passed, please contact us immediately.

For orders with tracking numbers, please contact delivery companies first before contacting us.

2. Items not yet available (pre-order)

If you have pre-ordered items, we will hold your order and dispatch the items to you as soon as become available. For payment for pre-orders, please see section 9 in our T&C.

3. Items temporarily out of stock 

If an item goes out of stock and we expect to receive new stock within a reasonable time we will hold your order and dispatch the item to you as soon as stock is available. For payment for pre-orders, please see section 9 in our T&C.

4. Items unavailable

If an item becomes unavailable (which means we are unexpectedly unable to fulfil your order and are unlikely to receive new stock within a reasonable time) we will email you to let you know and automatically refund your card.

5. Account declined (payment not processed)

If we cannot process payment for any reason, we will email you to let you know and ask you to update your card or bank details as necessary.