Covid-19 Information Page

Dear customers,

We just wanted to let you know that we’re working hard with our suppliers to keep delivering for you, and we're putting things in place to keep us and customers safe and healthy.

As an online shop, we’re still operating as usual currently. But if for any reason anything changes and we need to re-think things in response to government or WHO advise, you’ll be the first to know.

In the meantime, we’ll continue to bring you the collectibles you love in the fastest and safest way possible.

Take care and stay in touch. We’re all in this together.

The Collectiblesdirect Team

 

APC-OVERNIGHT UPDATE:

Coronavirus - Temporary Amendment to POD Requirements

In order to protect drivers and customers alike from the risk of infection whilst delivering parcels we are approving a temporary change to the POD signature requirements. This change comes into effect from Saturday 14th March 2020 until further notice.

We will continue to differentiate between leave safe and signature parcels.

For Deliveries requiring a Signature i.e. No Leave Safe Instructions

Deliveries to a Business Premise

  • Ask where they would like you to place the parcel maintaining a 2-meter distance from business staff wherever possible.
  • Explain that because we are taking extra precautions over Coronavirus, we do not require a signature.
  • Ask the recipient’s name and enter into the surname field.
  • Enter CV into the signature field.

For Deliveries to residential addresses

  • Place parcel on doorstep.
  • Knock door.
  • Step back two meters.
  • Explain to the occupant that due to extra precautions over Coronavirus we will not require a signature.
  • Ask their name and enter into the surname field.
  • Enter CV into the signature field.                

If no one answers the door - card in the normal manner and return it to base.

For Leave safe parcels that have specific leave safe instructions in the Special Instruction Field

  • Leave in a safe place.
  • Put a card through the door stating where parcel left.
  • Take a photograph showing the parcel and surrounding environment to identify location.
  • Debrief as LAI.

In the event of any claim for Non-Delivery on the “Signature Required” Parcels we will use GPS data from the EPOD device to challenge.

 

* Next working day is only available for UK mainland address.

** For other delivery companies, please check their own website for everyday update.

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